Phone Support Provider Degraded Performance

Incident Report for Flash

Resolved

Our virtual call center provider is reporting that mitigation options are available and they are not expecting a recurrence. Calls are being handled as expected.

Posted Oct 08, 2024 - 17:54 CDT

Monitoring

Our virtual call center provider has not observed issues for the past 30 minutes. They have a potential mitigation ready in case they observe a recurrence. We will continue to monitor for issues.

Posted Oct 08, 2024 - 17:06 CDT

Investigating

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue.

Please email our Support team at support@flashparking.com, or submit a ticket at https://help.flashos.com/support/home if you are unable to connect to a technician.

This issue does not impact performance of any products.

Posted Oct 08, 2024 - 16:06 CDT

This incident affected: FLASH Products (FlashValet, FlashPARCS, FlashAR, Admin Portal, Advanced Customer Support Portal, Validation Portal, Reporting) and Parkonect Products (Parkonect PARCS).